In the light of the current extraordinary circumstances we understand that you may no longer need your Annual or 28 Day Travelcards and we want to make it as easy as possible for you to cancel your Travelcard during this current period of uncertainty.
Although we don't usually offer refunds we have created special terms and conditions and they can be found here. (link to Terms and Conditions). We are only offering refunds on Annual and 28 Day Travelcards with 7 days or more left on them from the 23rd March 2020.
Please select your ticket type below and complete the refund request form. Once this has been received your refund request will be processed as quickly as possible.
Please be aware that a large number of refund requests are anticipated so it may take a while to process your request.
If you are corporate customer please email email@example.com
Terms and Conditions/FAQs for refunds can be found here.